Carolyn Underwood is a native of Kansas City, Kansas. After graduating from F.L. Schlagle High School, she attended several classes at Kansas City Kansas Community College. Moving to Texas in October 2017, she married Edwin Underwood in November of the same year. Carolyn worked in the warehouse industry prior to joining Westside as a receptionist. She enjoys helping others to reach and achieve their vision.

Carolyn is blessed to be a sister to four siblings, mother to five children, and grandmother to five grandchildren.